Refund Policy

30-Day Satisfaction Guarantee

We want you to feel confident trying Revitide. If you are not satisfied, contact us within 30 days of delivery to request a return and refund. Opened and gently used skincare products qualify, including the Founder's Essentials Kit.

How to request a return

Email support@revitide.com with your order number and the products you would like to return. We will provide return instructions and the return address before you send anything back.

For a kit refund, return the remaining kit contents as instructed by our team. You may try the skincare products before deciding whether they are right for you.

Return shipping and fees

You are responsible for return postage when returning a product because it is not the right fit or you have changed your mind. There is no restocking fee. Revitide covers return postage for damaged, defective, or incorrect items.

Refunds

Once your return is approved, we will refund the product amount you paid to your original payment method within 2 business days. Original shipping charges are not included in satisfaction-guarantee refunds. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return, please contact support@revitide.com.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. We will help arrange a replacement or refund and cover any required return postage.

Exchanges

To choose a different product, request a return for your current item and place a separate order for the replacement.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our 30-day satisfaction guarantee is additional to your applicable consumer rights and does not limit them.