Find answers about Revitide products, delivery, returns, and existing subscriptions. For help with your order, email support@revitide.com.
General
What's the shipping cost?
Shipping options and charges are shown at checkout for your delivery address and the items in your order. Rates vary by weight, destination, and fulfillment location. Any available free-shipping option will appear at checkout. See our shipping policy.
When will I receive my products?
Order preparation and transit times vary. Any delivery estimate shown at checkout applies to the selected shipping option. You will receive tracking when your order ships. Email support@revitide.com if you need help with a delayed order.
What's your refund policy?
Contact support@revitide.com within 30 days of delivery to request a return. Opened and gently used skincare qualifies, including the Founder’s Essentials Kit. For a kit return, send the remaining contents as instructed.
You pay return postage for change-of-mind returns; original shipping charges are not refunded under the satisfaction guarantee. Revitide covers required return postage for damaged, defective, or incorrect items. Contact us before sending anything back. See our full refund policy, including your applicable consumer rights.
How can I cancel my order?
Email support@revitide.com with your order number as soon as possible. Cancellation is only possible before the order is confirmed for fulfillment; once preparation or shipping has begun, we may be unable to stop it. If it has shipped, see our return policy.
Where are the products manufactured?
Check the product label and product page for manufacturing information for the item you are considering. If the country of manufacture is not listed, email support@revitide.com with the product name before ordering so we can confirm it.
Can I track my order?
Yes. You will receive tracking when your order ships. If you cannot find your tracking details, email support@revitide.com with your order number.
Do you ship Internationally?
Available destinations and shipping options are shown at checkout for your address. Availability varies by product and destination. International orders may be subject to import duties or taxes; review the checkout information before ordering. See our shipping policy.
Existing subscriptions
How do I manage an existing subscription?
Use the management link in your subscription confirmation email to review your plan, upcoming orders, and available changes. If you need help finding the link or requesting cancellation, email support@revitide.com with your order details. Billing and change deadlines follow the terms of your existing plan.
Current storefront purchases are offered as one-time purchases. This does not cancel or change an existing subscription.
Influencer & Product Review Policy
How do I collaborate with Revitide as an influencer, reviewer, or ambassador?
We welcome collaborations with passionate skincare advocates and content creators who align with Revitide’s values of authenticity, education, and clinical integrity.
If you're interested in partnering with us, please reach out to:
📧 partners@revitide.com
Are Revitide product reviews sponsored or paid?
Some product reviews you may see online are the result of gifted products or compensated partnerships.
Do influencers get paid for positive reviews?
Never. While we may compensate for sponsored content or partnerships, we never request or require positive reviews. We believe in authentic voices and trust that our formulas will speak for themselves.
Can I leave a review if I’ve been gifted a product?
Yes, absolutely — we just ask that you disclose this in your post (e.g., “gifted by Revitide”) to remain transparent with your audience.